I help businesses reduce rework, improve process reliability, and make better use of operational data through practical Microsoft-based solutions.
Rather than focusing only on tools, I start by understanding the process itself — its inputs, outputs, bottlenecks, and common sources of error.
I focus on the real business problem before deciding which tool should be used.
I identify repeated admin effort, misunderstandings, and process gaps that create inefficiency.
The goal is not just automation, but a workflow the business can actually use and maintain.
I help structure process data to better support internal reporting and KPI tracking.
A structured, four-step approach that goes from understanding the problem to ongoing support after deployment.
I meet with the client to understand the process in detail, identify manual bottlenecks, unclear handovers, and common sources of error.
I design a practical Microsoft-based solution using the tools already available in the client’s environment wherever possible.
I build the automation, test the logic, and adjust the workflow based on real business requirements.
After deployment, I provide monitoring, troubleshooting, and support — because real-world process variations and exceptions often emerge after implementation.
Services & Pricing
Projects are priced based on scope, complexity, and business requirements. The examples below are starting points for smaller business engagements.
A$250
A focused review of one business process, including an initial discussion, high-level assessment, and a recommendation on whether the process can be improved or automated.
A$950
Best for one simple workflow such as approvals, reminders, notifications, or a small internal admin process. Includes basic testing and one round of small adjustments.
A$1,900
Designed for more connected processes involving approvals, notifications, SharePoint actions, or internal workflow logic. Includes testing, refinement, and short implementation notes.
From A$3,800
For more complex solutions involving Dynamics 365, Power Pages, multi-step logic, document movement, or broader operational workflow design.
A$300/month
Up to 2 support hours per month. Ideal for businesses with a small number of simple automations.
A$650/month
Up to 5 support hours per month. Includes monitoring, minor fixes, reviews, and small updates.
A$1,200/month
Up to 10 support hours per month. Ideal for businesses with multiple connected workflows or more active automation environments.
Additional support: A$95/hour. Unused hours do not roll over. New builds and major changes are quoted separately.
Support & Maintenance
Business automations are not always “set and forget”. Over time, flows can be affected by changes in business rules, connector behaviour, permissions, disabled accounts, data variations, or Microsoft platform updates.
Ongoing support helps with monitoring, troubleshooting, fixing failed runs, adjusting logic, updating actions, and maintaining ownership and stability when operational changes happen.
In practice, support often means reviewing alerts, correcting broken steps, updating flow actions, and resolving issues before they disrupt the business process.
Client Requirements
Clients should already have the relevant Microsoft 365 environment and licences required for the solution they want to implement.
To ensure continuity, ownership, and proper governance, automations should be built inside the client’s own Microsoft environment rather than under a personal account.
For this reason, clients are expected to provide a business account or service account under their domain for implementation, ownership transfer, and long-term operational use.
That account should be treated as an ongoing operational account and should not be disabled after deployment, because disabling the connected account can cause automations to fail.
Where required, ownership and key actions should be transferred to the client’s designated operational account so the solution remains within the client’s own system.
If your business is dealing with repeated admin work, unclear approvals, disconnected data, or underused Microsoft tools — I can help assess whether the process can be improved or automated.